As a courtesy, we submit your bill to your insurance company before looking to you for payment. We rely upon the facility to provide us with the appropriate information. After your insurance(if any) processes our bill, if you have a balance remaining you will receive a statement from us. Please check this information carefully and contact us immediately if any of the information is incorrect. Most insurance companies have limitations on the time frame within which a claim may be filed, it is critical that you check this information carefully at the outset to ensure that your insurance company does not reject your claim for untimely filing, leaving you responsible for the total bill.

If you have a balance due, you can pay online here. Some more detailed information about specific instances is available on our frequently asked questions page. If you need to contact us directly, please see the information available on our contacts page.

We typically allow one and a half billing cycles (forty-five days) for the insurance company to pay. You will receive statements once this process is complete. If your insurance has not paid after thirty days, we ask you to contact them and/or our billing office to determine how you may assist in expediting payment. After forty-five days, we will look to you for payment of your outstanding bill. Anything you can do to expedite your insurance payment  process will serve in your best interest.

Your Billing Rights Summary

If you think your bill is wrong, or if you need more information about a transaction on your bill, write us on a separate sheet at the address shown on your bill as soon as possible. We must hear from you no later than 60 days after we sent you the first bill on which the error or problem appeared. You can telephone us, but doing so will not preserve your rights. In your letter, give us the following information: 
• Your name and account number
• The dollar amount of the suspected error
• Describe the error and explain, if you can, why you believe there is an error. If you need more information describe the item you are unsure about.
You do not have to pay any amount in question while we are investigating, but you are still obligated to pay the parts of your bill that are not in question. While we investigate your questions, we cannot report you as delinquent or take any action to collection the amount in question.

Credit Policy

Your bill is due and payable when the service is rendered. In addition to cash, we accept personal checks, MasterCard, Visa and Discover. If you do not have insurance, we ask that you contact our office immediately. The sooner you contact us, the more options we will have if you need to make short term payment arrangements.

Finance Charges

A finance charge may be computed as a monthly period rate multiplied by the balance over 90 days.  The balance over 90 days is determined by taking the portion of the balance owed at the end of the current billing cycle which is over 90 days old and subtracting any unpaid finance charges, payments and credits applied during the current billing cycle.  No finance charges will accrue on amounts which are less than 90 days old. 

Privacy Policy

We respect and are committed to protecting your privacy.  We may collect personally identifiable information when you visit our site.  We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited.  We will not sell your personally identifiable information to anyone. RAD Billing, LLC utilizes Authorize.net (a CyberSource subsidiary) for the processing of secure credit card payments.  Your personally identifiable information will be provided to Authorize.net for their gateway services. Please see the Authorize.net Privacy Policy for additional information. https://www.authorize.net/company/privacy

Security Policy

Your payment and personal information is always safe.  Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions.  It encrypts all of your personal information, including credit card number, name, and address, so that is cannot be read over the internet. RAD Billing, LLC utilizes Authorize.net (a CyberSource subsidiary) for the processing of secure credit card payments.  Your personally identifiable information will be provided to Authorize.net for their gateway services.  Please see the Authorize.net Security Policy for additional information. http://www.authorize.net/solutions/merchantsolutions/merchantservices/security

Refund Policy

In some limited circumstances, a refund to your credit card account is possible.  Examples in which a full refund to your credit card account may occur include:   Notifying RAD Billing, LLC that a wrong payment amount was entered, a duplicate payment occurred, or an account number was entered incorrectly into the online payment system. RAD Billing, LLC utilizes Authorize.net (a CyberSource subsidiary) for the processing of secure credit card payments.  Your personally identifiable information will be provided to Authorize.net for their gateway services.

Please visit www.authorize.net for additional information.

http://www.authorize.net/company/aboutus 

http://www.authorize.net/resources/howitworksdiagram